Privacy Policy 

We are committed to safeguarding the privacy of our website’s visitors&Customers; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies, but not only, in accordance with the terms of this policy.  

​What information do we collect? We may collect, store and use the following kinds of personal information:

  1. information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
  1. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of the goods or services served through us by the different Vendors/Sellers..
  1. information that you provide to us for the purpose of account registration with us (including your full name, physical address, email address,,,,etc);
  1. ​information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name and email address;
  • any other information that you choose to send to us; and/or any further information might be required).

Before you disclose to us the personal information of a Third Party, you must obtain that Third Party’s consent to both; the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

  1. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to: keep track of you while you navigate the website; keep track of your bookings; prevent fraud and increase website security; and [other uses]. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.

Furthermore, we  use cookies for the following purposes:

  1. Technically required cookies that are essential for using the functions of our website (e.g. recognizing whether you have logged in). Without these cookies, certain functions could not be provided.
  1. Functional cookies, which are used to technically carry out certain functions that you want to use.
  1. Analysis cookies, which are used to analyze your user behavior. For details, please read the information on “Google Analytics”.
  1. Most browsers that our users use, allow you to set which cookies are to be saved and make it possible to delete (certain) cookies again. If you restrict the storage of cookies to certain websites or do not allow cookies from third-party websites, it may mean that our website can no longer be used to its full extent.  
  1. Additional cookies for the purpose of our services.

Please find below the cookies we use for the purpose of our services;

  1. As part of order processing via the Google Tag Manager, we use Google Analytics, a service provided by Google LLC (“Google”), Amphitheater Parkway, Mountain View, CA 94043, USA. As a processor, Google uses a so-called “cookie” for this purpose. This is a small text file that is stored on your computer by your browser. Using this cookie, Google receives information about which website you have accessed and, in particular, the following information: browser type/version, operating system used, technical information about the operating system and browser and the public IP address of the computer you are using. We use Google Analytics in such a way that your IP address is only used in an anonymous form. This anonymization takes place after notification by Google in the European Union or a member state of the EEA. Only in exceptional cases should the full IP address be sent to a Google server in the USA and shortened there. According to information from Google, the anonymization takes place before the IP address is stored on a permanent data carrier for the first time. For details, we refer to Google’s privacy policy, available at https://support.google.com/analytics/answer/6004245?hl=en.

Google Analytics allows us to create usage statistics for our website and demographic data about visitors and their user behavior in a non-personal form. Statistics are also generated that allow us to better understand how our website is found in order to improve our search engine optimization and our advertising efforts. With this processing, we pursue the legitimate interest of being able to improve our website and our advertising measures.

  1. Beside Google Analytics we might use further/additional cookies which might be added to our website.  Through these cookies, kindly note that we might process data for our Clients and/or Visitors  (such as our email ID, full name…etc) for the purpose of our services. The legal basis for data processing is Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

2. Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalizing the website;
  • enable your use of the services available on the website;
  • supply to you services purchased via the website;
  • send statements and invoices to you, and collect payments from you;
  • send you general (non-marketing) commercial communications;
  • send you email notifications which you have specifically requested;
  • send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
  • deal with enquiries and complaints made by or about you relating to the website;
  • keep the website secure and prevent fraud;
  • verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service); and
  • other uses.

When you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not, without your consent, provide your personal information to any third parties for the purpose of direct marketing. Website credit card financial transactions are handled through our payment services provider, Stripe. You can review their policies at https://stripe.com/ae/privacy  

We will share information with stripe.com only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Copecart ME DMCC will neither store any debit/credit card details of users nor pass any debit/credit card details to any third parties, unless reasonably necessary for the purposes set out in this privacy policy and unless we receive prior consent from you on the same.

  1. Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractor, etc insofar as reasonably necessary for the purposes set out in this privacy policy.  

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries,…etc) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this privacy policy, we will not provide your information to any third parties.

4. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.  In addition, personal information that you submit for publication on the website may be published on the internet and may be available, via the internet, around the world.  

5. Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. CopeCart ME DMCC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, CopeCart ME DMCC cannot guarantee the security of any information that is disclosed online.

6. Changes to the Data Privacy Policy

This Data Privacy Policy will be adapted on an ongoing basis in line with further development of the Internet or our services. We might announce changes on this site during different periods of time. Visit this site regularly for up-to-date information regarding our regulations on the use of data.

7. Your rights

  1. Right to information/Right of access

According to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), you have the right to request confirmation from us as to whether we are processing personal data relating to you. If this is the case, you have a right to information about these personal data and to further information, which are mentioned in Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

  1. Right to Rectification

According to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), you have the right to demand that we correct incorrect personal data concerning you without delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary statement,

  1. Right to Erasure

You have the right to request that personal data concerning you be deleted. We are obliged to delete your personal data within 1 (one) month from the date of your request, if the relevant requirements of Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) are met. For details, we refer to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

  1. Right to restriction of processing

In accordance with Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), you have the right, under certain conditions, to request that we restrict the processing of your personal data. ​​Where processing has been restricted, your data may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will notify you prior to lifting the restriction.

  1. Right to data portability

According to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), you have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format, and you have the right to transmit those data to another Controller responsible without hindrance, if the processing is based on consent in accordance with Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and the processing is carried out using automated procedures.This right will not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

  1. Right to object

According to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), you have the right to object to the processing of personal data relating to you; this also applies to profiling based on these provisions.

If we process your personal data in order to operate direct advertising, you have the right at any time to object to the processing of personal data relating to you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising.

  1. Existence of a right of complaint to the Data Office of PDPL.

According to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), you have the right to complain to the supervisory authority (Data Office of PDLP) without prejudice to any other administrative or judicial remedy. This right exists in particular in the member state of your place of residence, your place of work or the place of the alleged infringement if you believe that the processing of your personal data violates the PDLP rules & regulations.

If you wish to exercise any of your above mentioned rights, please contact our Company’s Data controller using the contact details above or use one of the other ways we offer to send this notice. If you have any questions about this, please contact us.If you wish to do any of these things, please contact contact.me@copecart.com

8. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

9. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.